Shipping Policy
Thank you for shopping with SILK BY SANA. This Shipping Policy outlines the terms and conditions governing the shipping and delivery of products purchased from our online store. By placing an order with us, you agree to adhere to the following shipping guidelines:
**1. Order Processing:**
- Orders are typically processed within [X] business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
**2. Shipping Methods:**
- Shipping costs £4.99
**3. Estimated Delivery Times:**
- Estimated delivery times vary depending on the selected shipping method and the destination address.
- Please note that delivery times are only estimates and are not guaranteed. Delays may occur due to unforeseen circumstances, such as weather conditions or carrier issues.
**4. Shipping Confirmation:**
- Once your order has been shipped, you will receive a shipping confirmation email.
**5. Undeliverable Packages:**
- In the event that a package is returned to us due to an incorrect address provided by the customer, refusal of the package, or failure to pick up the package from a carrier facility, the customer will be responsible for any additional shipping costs incurred to reship the package.
**6. Damaged or Lost Packages:**
- In the unfortunate event that your package is lost or damaged during transit, we are not eligible for any loss or stolen packages.
**7. International Shipping:**
- For international orders, customs and import duties may be applied by the destination country. The recipient is responsible for any applicable customs fees, taxes, or duties.
**8. Order Changes and Cancellations:**
- Changes to shipping addresses can only be made by cancelling your order and reordering.
**9. Contact Information:**
- For any shipping-related inquiries or concerns, please contact our customer service team at silkbysana@gmail.com
We strive to provide a seamless and efficient shipping experience for our customers. Please feel free to review our Return and Refund Policy for information on returns and exchanges. Thank you for choosing SILK BY SANA for your shopping needs.