**Return and Refund Policy**

This Return and Refund Policy outlines the terms and conditions governing returns, exchanges, and refunds for products purchased from our online store. By making a purchase with us, you agree to adhere to the following guidelines:

**1. Returns :**

**1.1 Eligibility:**

- We accept returns for items that are unused, in their original condition, and accompanied by a valid proof of purchase (order number, receipt, or invoice).
- Customized or personalized items may not be eligible for return.

**1.2 Time Frame:**
- You may initiate a return within 30 days of receiving your order.
- After 30 days, we regret that we cannot offer a refund.

 

**2. Defective or Damaged Items:**

- If you receive a defective or damaged item, please contact our customer service team within 5 days of receiving your order.
- We may request photos or additional information to assess the issue and determine the appropriate solution.

**3. Return Process:**

**3.1 Authorization:**
- Before returning any item, please contact our customer service team to start the return process. 

**3.2 Packaging:**
- Please ensure that the item is securely packaged to prevent damage during transit.
- Include all original packaging, tags, and accessories.

**3.3 Shipping:**
- The customer is responsible for the cost of shipping the item back to us.
- We recommend using a trackable shipping method to ensure that the returned item reaches us.

**4. Refund Process:**

**4.1 Inspection:**
- Once we receive the returned item, our team will inspect it to ensure it meets our return criteria.
- If the item is found to be in its original condition, a refund will be processed.

**4.2 Refund Method:**
- Refunds will be issued to the original payment method used during the purchase.
- Please allow 5-7 business days for the refund to reflect in your account, depending on your payment provider.

**4.3 Non-Refundable Items:**
- Shipping fees and any non-refundable taxes or duties paid at the time of purchase are non-refundable.

**5. Exchanges:**

- If you wish to exchange an item for a different size, colour, or product, please return your order and reorder the item again.

**6. Contact Information:**

- For any questions or assistance regarding returns, exchanges, or refunds, please contact our customer service team at silkbysana@gmail.com

At SILK BY SANA, we value your satisfaction and are dedicated to resolving any issues you may encounter. This policy is designed to ensure fairness and transparency in the return and refund process.